Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to
request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn
or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of
purchase.

To start a return, you can contact us at info@squeejay.com. Please note that returns will need to
be sent to the following address: 6638 Leytonstone Blvd, West Bloomfield, MI 48322-1200
USA.

Customer is responsible for return shipping costs. Upon return, price of the product only, not
including shipping, will be refunded.
You can always contact us for any return question at info@squeejay.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If
the product fails or become broken during use, we want it back to be able to examine the
cause(s) of the failure.

***The ring cap at the end of the handle is decorative only and is not a functional part of the
product. The customer should not attempt to hang to product on a hook at any time. The ring cap
is not required for proper use of the product. Product failure, not including the ring cap on the
handle, is extended an additional 30 days, to 60 days from date of purchase.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or
plants), custom products (such as special orders or personalized items), and personal care goods
(such as beauty products). We also do not accept returns for hazardous materials, flammable
liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the
return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you
have the right to cancel or return your order within 14 days, for any reason and without a
justification. As above, your item must be in the same condition that you received it, unworn or
unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the
refund was approved or not. If approved, you’ll be automatically refunded on your original
payment method within 10 business days. Please remember it can take some time for your bank
or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at
info@squeejay.com.